FAQ

What is Curvs?

Curvs is an online women's underwear brand dedicated to creating comfortable, flattering, and high-quality essentials. Our collections are designed to provide the perfect balance of support, softness, and confidence for everyday wear.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United States — no minimum order value required.

How long does delivery take?

Orders are usually processed within 1 to 3 business days. Standard delivery takes 5 to 9 business days after shipment, so most orders arrive within 6 to 12 business days. You will receive a tracking link once your order has been dispatched.

Do you ship internationally?

Currently, we only ship within the United States. If international shipping becomes available, we will announce it on our website.

What is your return policy?

If you are not satisfied with your purchase, you may request a return within 30 days of delivery. Please contact support@curvs.co, and our team will assist you with the return process.

How long do refunds take?

Once your return has been received and inspected, refunds are typically processed within 7 business days. Processing times may vary depending on your payment provider.

Do you accept exchanges?

Yes. If you would like to exchange an item, please email support@curvs.co, and we will help you arrange a replacement.

What payment methods do you accept?

We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. All payments are processed securely using SSL encryption.

Is my personal and payment information safe?

Yes. Protecting your data is a priority. Curvs does not store sensitive payment information, and all transactions are processed through secure, encrypted checkout systems.

How do I choose the right size?

We recommend using our Size Guide before placing your order. If you're between sizes or need personalized advice, feel free to contact support@curvs.co—our team will be happy to help you find the best fit.

What should I do if my order hasn’t arrived?

Please check your tracking link first. If more than 7 business days have passed since shipment and your order has not arrived, contact support@curvs.co, and we will investigate immediately.

Can I update or cancel my order?

Orders can be cancelled or modified within 4 hours of purchase. After that, your order enters processing and can no longer be changed. If you need assistance, contact us as soon as possible.

Are your products comfortable for everyday wear?

Absolutely. Our underwear is designed with comfort, breathability, and support in mind, using carefully selected materials that are soft against the skin and suitable for everyday wear.